中国工业微生物菌种保藏管理中心

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How to Order
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How to Order

Location:Home>Ordering

Before ordering, please make sure that you know the CICC number and the taxonomic name of the strains you wish to order. Otherwise, please search in our database. If you are still not sure after browse our website, please contact our sales department for further help.

Before you confirm your order, please make sure that you have the appropriate permits (check your government’s laws and regulations) and equipment to handle and cultivate the cultures. CICC have upload all cultivation requirements as well as the prices on our database. Check whether a permit is necessary and if so please provide the documents with your order.

CICC will distribute cultures under the terms and conditions of supply as specified in the MTA. By ordering cultures from CICC, you agree with the terms and conditions of supply as well as the MTA. CICC offers two methods for ordering cultures from CICC.

Order Online:

Our online shop requires you to register first before your order can be processed. More detail information are illustrated as below.

Step 1: Registration

If you already have a CICC account, please skip to STEP 2.

In order to have your own CICC account, you just need to click “Sign up” in the navigation on the right side of the screen. The registration form only requires vary few information from your side. Mandatory fields are marked by an asterisk.

After you finish filling the form, click the “Sign up” button and then you are registered on the platform.

Step 2: Login to order

Click “Login” button on the right side of the screen, next to “Sign up” button. Please enter your user name and your password to login.

In case you do not remember your user name/password, please click the link “Forget password?” to enter your email address that you have used for registration. A new password link will be sent to your email. You can change your password in “Modify Password” page.

Step 3: The Shopping cart

Once you have completed the login procedure you can add products to your Shopping Cart. Just click “Purchase” button in results list and the product will be placed in your Shopping Cart.

Most of CICC strains are offered in Freeze-dried/Lyophilized form, however some strains can only be delivered as actively growing cultures. Please make sure you know the delivery forms before you place your order. If you have special requirements, please contact our sales department.

In the Shopping Cart, you are able to edit the quantity of each product before you confirm your order.

Step 4: Confirm your order

At this stage, the system will ask you to define the dispatch and invoice addresses. After you confirm your input, click “Submit” button to submit your order.

NOTICE: As different countries have different laws and regulations for the import of microbial materials, in this case, it is the customers’ responsibility to check the import laws and regulations in their own countries. It is also possible that certain strains are prohibited to export outside China, under this circumstances, you will be contact by our sales department.

Step 5: Payment Terms

Once your order has been approved by CICC, you can go to “My order” page to check your order status and to pay.

Currently, CICC offers two methods to pay:

Ø   Pay online: you use your credit card/debit card/paypal account to pay your order online and then once the payment is acknowledged your order will be processed.

Ø   Payment via bank transfer: you can pay your order through bank transfer, however, customer should aware and understand that this method requires more time for us to confirm your payment. Same as pay via cards, once the payment is acknowledged, the order will be processed.

Step 6: Logout

After we confirm your payment, an ORDER CONFIRMATION letter will be sent to your email address which you used for sign up. In the email, you will receive an order number which you can used to track your order status and the total amount you have paid.

If you logout before you submit your order, all products in your shopping cart will be deleted and you have to replace the products to your shopping cart. After you have finished your order you can remain logged in if you want. Otherwise, you can logout.

 

By Email:

We would encourage you to order online. However, if you wish to submit orders by email, it is also possible. An ORDER FORM should be download and filled. You can submit the completed order forms with your signature to CICC email (sherry@china-cicc.org). After our customer service department has approved your order, an ORDER CONFIRMATION letter will be sent to you.

 

Disclaimer:

It is the sole responsibility of the customers to appropriately store, handling and use after they receive CICC cultures. Neither the CICC nor China National Research Institution of Food & Fermentation Industries can consider claims or accept responsibility for damage or injuries resulting from use, storage or loss of a CICC culture.